Sandford Electrical Pty Ltd (ACN 662 323 846) (we, us or our) is committed to protecting your privacy. This policy explains how we collect, use and protect your personal information. It applies to all personal information we handle, whether we collect it through our website, in person, or through other means.
Quick overview
• We collect information you provide to us and information we gather when we interact with you
• We use this information to provide our services and improve your experience
• We protect your information using secure systems and processes
• You have rights regarding your personal information, including access and correction rights
Information we collect
Basic identifying and contact details
• Name, address, email address and phone number
• Professional details
Service-related information
• Payment and transaction details for products and services you’ve purchased from us
• Your preferences for our services and your marketing preferences
• Feedback and survey responses
Digital information
• IP address and general location information derived from your IP address
• Search and browsing behaviour
• Website usage patterns
• Cookie preferences
Professional information (for job applicants and workers)
• Employment history
• Professional experience
• Required authorisations and licences
• Professional registrations
How we collect personal information
• Directly from you when you interact with us, contact us, fill out forms
• Automatically when you visit our website, use our technologies, interact with our online services
• From third parties such as service providers, business partners, public sources, government organisations, and people authorised by you
Why we collect, hold, use and disclose personal information
Business operations
• To manage our relationship with you as a customer or supplier
• To process and deliver our products and services
• To handle inquiries, support requests, and communications
• To maintain accurate records for billing and administration
• To verify your identity when required or permitted by law
Communication and support
• To respond to questions and support requests
• To communicate important updates
• To handle website or platform inquiries
• To manage surveys, feedback, or events
Service improvement
• To conduct analytics and research
• To improve operations and services
• To develop and enhance applications
• To understand service usage
Marketing and promotions
• To send promotional information
• To inform you about relevant services
• To manage marketing preferences
• To run competitions, promotions, and special offers
• To provide additional customer benefits
Employment purposes
• To assess job applications
• To evaluate candidate qualifications
• To manage certifications and licences
• To maintain employment records
Legal and compliance
• To comply with legal obligations
• To respond to court orders
• To maintain business records
• To fulfil regulatory requirements
• To protect legal rights and interests
Our disclosures of personal information to third parties
Service providers
• IT service providers
• Data storage providers
• Web hosting and servers
• Payment processors
• Marketing and advertising providers
• Analytics providers
Professional advisers
• Bankers
• Auditors
• Insurers
• Legal advisers
Business partners
• Agents
• Business partners or contractors
Corporate transactions
If we merge, are acquired, or sell business assets:
• Your information may be disclosed to advisers
• Your information may be disclosed to purchasers
• Your information may be part of transferred assets
Legal and regulatory bodies
• Courts and tribunals
• Regulators
• Law enforcement
Other parties
• Those you authorise
• Emergency services
• Any other party required or permitted by law
Overseas disclosure
We store your information in Australia but it may be accessed or transferred overseas when:
• Service providers are located overseas
• We work with overseas business partners
• We use cloud-based systems
We take reasonable steps to ensure recipients handle your information safely and in line with applicable laws.
Your privacy rights and choices
Providing information
You may choose not to provide certain information but this may limit our ability to offer some services.
Access rights
You may request access to your personal information. We will respond within a reasonable time. If access cannot be provided, we will explain why.
Correction rights
You may request corrections to inaccurate, incomplete, or outdated information.
Marketing communications
You may opt out at any time. Each marketing message includes an unsubscribe option.
How to contact us
Privacy Officer
Email: sales@sandfordelectrical.com.au
Phone: 0400132725
Post: 11 Easy Road, Sandford, Tas, 7020
Include your full name, contact details, the nature of your request, and relevant dates.
Complaints process
We will verify your identity, investigate, respond in writing, and explain actions taken. If unsatisfied, you may escalate to senior management or the Office of the Australian Information Commissioner (1300 363 992).
Protecting your information
Technical safeguards
• Encryption for data storage and transmission
• Security testing and monitoring
• Threat detection systems
Operational security
• Staff training
• Access controls
• Security audits and incident procedures
Physical security
• Secure premises
• Secure disposal of documents
• Equipment protocols
Public information
Anything you post publicly is outside our control.
How long we keep information
We retain data as long as needed for business or legal purposes and secure-destroy it when no longer required.
Cookies and Analytics
We use cookies, tracking pixels, and similar technologies to improve services.
Cookies
• Store preferences
• Enable website functions
• Improve efficiency
Tracking Pixels
• Measure engagement
• Understand interactions
• Improve relevance
How we use these technologies
• Essential functions
• Analytics and performance
• Personalisation
Your control
You may block or delete cookies in your browser, use privacy tools, or adjust email settings. Blocking all cookies may affect functionality.
Google Analytics
Used to understand website use. You can opt out via Google account settings or browser add-ons.
Meta advertising tools
Meta Pixel may be used to improve ad relevance on Facebook and Instagram.
Amendments
We may update this policy at any time on our website.
© Legal Vision ILP Pty Ltd
https://legalvision.com.au/